Acculogix Software Solutions Private Limited
Acculogix is a leading HR consulting firm headquartered in Michigan, USA with full-fledged operations in Bangalore, Hyderabad, India and Ontario, Canada. Acculogix offers a full range of Staffing & manpower placement Services (Perm & Temp) for IT, non-IT (Banking, Finance, Sales...) Engineering, ITES/BPO sectors .
Acculogix also offers services in Executive Search & RPO. Acculogix is today widely regarded as one of the fastest growing IT Consulting companies in India.
Acculogix has over Five years of IT consulting experience.
Acculogix is an ISO 9001:2008 certified company and expanding its reach in multiple cities all across India.
COMPANIES:-
Accenture,IBM,Dell,WNS,HSBC,24/7,Firstsouce,infosys,Microland,ocwen,convergys,firstadvantage,easiprocess,mainstay,invensis,infinite,capita
ABOUT THE COMPANY:
· Are the Leading Continuous 'BPO' players.
· Have a strong platform of corporate governance.
· Are the winners of multiple globally recognized awards in the domain of employee and customer satisfaction
· Have built a strong platform of quality around Six Sigma and COPC across the enterprise.
· Have multiple service delivery locations.
· Are known to be profitable since inception.
DESIGNATION: CSR /SCSR-TSR/STSR, B3, B4, L1, L2, L3, H3, H2, G3, G2
JOB DISCRIPTION:
Answer phones to respond to queries, general customer inquires, technical questions, and customer complaints. Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
1. Answer phones and respond to customer requests.
2. Provide customers with product and service information.
3. Upsell products and services.(Depends upon the company & process)
4. Transfer customer calls to appropriate staff.
5. Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquires not immediately resolved.
7. Complete call logs and reports.
8. Research billing issues.
9. Research misapplied payments.
10. Recognize, document and alert the supervisor of trends in customer calls.
11. Recommend process improvements.
12. Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
Provide on-the-job training for new employees. Generate customer thank you letters.
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
WORKING CONDITIONS
Working conditions are normal for an office environment.
DESIRED CANDIDATE PROFILE
Basic Graduation background, with or with out experience.
Undergraduate with minimum six months of any domain experience
Excellent communication skills.
Flexible to work in shifts.(UK,US,AUS)
JOB LOCATION: Bangalore
Salary: 20% to 25% Hike on current salary and Max – 4.5L
If this interests you, do revert back with your updated profile along with CTC details to the below mentioned mail id or call back immediately.
Feel free to contact me if you have any clarifications.
Thanks & Regards
Raghavendra.Ramisetti | Acculogix Software Solutions| # 18/7, Narayana Business Chambers, Hosur Road Main Road, Wilson Garden, Bengaluru, KA - 560027, INDIA. | È: 9008641789,9620229285 |Email: [HIDDEN TEXT]| |
