Dell Freshers Walkin

DELL INTERNATIONAL -CHANDIGARH- Urgent Requirement !! Technical Support Associates/Sr. Associates

Job Description

1. Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools.

2. Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines.

3. Escalate problems when unable to resolve customer issues.

4. Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like Optiplex, Latitude, Dimension, and Inspiron.

5. Strive for excellence contributing to business metric goals.

Qualification and Experience Required:

Any Bachelor Degree, B.Tech, B.E, MCA MCSE/CCNA or any equivalent qualification

Diploma Courses/PUC

Engineering Degree or Post Graduate Degree

Experience in customer care / semi-tech/Tech process in International OR Domestic call center would be advantageous.

Knowledge of Basic Computer Hardware, & Trouble shooting.

Freshers can also apply.

Skills:

Fluency in written and spoken English essential.

Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.

Ability to understand and speak to US customers

Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint. Knowledge of Basic Computer Hardware, & Trouble shooting.

Interested candidates can also walk- in at the below address

Dell International Services
40A,Quark City,
Industrial Area, Phase-VIIIB, Mohali,
Chandigarh

Additional Information

Experience : 0 - 3 years

Education : Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location : Chandigarh

Key Skills: Good Communication skills, Customer focus, technical support , BPO , call center , international call center , tech , tech support , service , customer service , care , voice , customer care , voice process , ITes , ITES

Industry: • IT Enabled Services • IT/ Computers - Hardware

Role: • Fresher • Technical Support Executive ( voice) • Technical Support Representative (Non- voice)