Dell Recruits Freshers

OPENINGS IN DELL FOR TECH SUPPORT ASSOCIATES (VOICE/US SHIFT)FRESHERS CAN APPLY CAL-9902342214

Job Description

Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

•Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

•Escalate problems when unable to resolve customer issues.

•Log and sufficiently document all contacts with customers in designated tools.

Qualification and Experience Required:

Bachelor Degree, PUC (with one year of international call center experience);

Diploma Courses (post 10+2 with 1 year international call center experience);

Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

Exposure to technical support trouble shooting in international call centers will be an added advantage.

Additional Information

Experience : 0 - 2 years

Education : Any graduate

Job Category: Call Centre, BPO, Customer Service

Job Location : Bangalore

Key Skills: CALL CENTRE,TECH SUPPORT,LAPTOP SUPPORT,DESKTOP SUPPORT

Job Ref code: CTS

Role: Technical Support Executive ( voice)