InterGlobe Technologies Pvt Ltd

InterGlobe Technologies (CMM i Level 5 & PCMM Leve 3) is a leading global travel technology company, providing integrated IT and BPO solutions & services to international Airlines, large Travel Agencies and Travel Technology companies.

Established in 1998 - world leader in travel distribution and travel related services- IGT employs 1750 professionals in India and International locations.

Services Offered

IT services: Spanning across Open Source systems & Mainframe technologies, IGT's offerings include Application Development & Maintenance, Loyalty Program Management, Airline Distribution System, Internet Booking Engines and Enterprise Solutions Management.

BPO services : At its India (Gurgaon) based facility, IGT offers its clients avant-garde call center technologies, rigorous process & quality focus conforming to international standards and best practices. Services include BPO Consulting, critical Customer Interaction services, Back Office Solutions, Fares Management and IT enabled Back Office processes.

This is the exciting world of IGT solutions. To know more about us, please visit us at www.igt.in

·          0 – 2 years of experience in International or Domestic Call Center. Freshers are also encouraged.

·          Flexibility to work in 24/7 environment.

·          Good verbal and written communication skills in English

·          Process Inbound-calls relating to queries.

·          Receive inbound calls from Customers and answer their questions / Feedback / Queries.

·          Provide quality customer service on every call. Communicate clearly and effectively with Customer. Promote good listening skills / Manage length of calls.

·          Maintain and report the productivity.

·          Serve as process ambassador and represent team during client facility visits.

·          Flexibility to work in night shifts