Logica Private Limited
Logica is a major international force in IT and business services. It employs around 39,000 people across 36 countries. Logica's focus is on enabling its customers to build and maintain leadership positions using Logica's deep industry knowledge and its track record for successful delivery. The company provides business consulting, systems integration and IT and business process outsourcing across diverse markets including telecoms and media, financial services, energy and utilities, industry, distribution and transport and the public sector. Headquartered in Europe, Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG) and traded on the Xternal List of the Nordic Exchange in Stockholm
We have an immediate position with the company for Service desk analyst position in Chennai / Bangalore.
Experience: Fresher
Education Qualification: BA/ B.Com / B.Sc or any Equivalent graduation 2010 passed out. With 70% Marks( Mandatory) in Graduation. Very good communication Skills.
Job Title: Service desk Analyst. (24* 7 Support)
Job Description:
Be readily available to answer the phone to our customers in a professional and efficient manner.
• Providing a positive image of the company through your role as the first point of contact with customers
• To ensure that all is work carried out in accordance with ITlL Incident Management guidelines
• Log calls via the appropriate call logging system and provide a high level of technical fix. For example:
o Change Passwords and unlock accounts for internal and external customers where possible
o To provide first line printer support for the server infrastructure
• Complete courtesy call backs to the customer where required
• Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
• To achieve all team and personal performance goals as defined by the company
• Ensure calls returned to DESK are reassigned without delay
• Adhere to ISO9000 and ISO27001 procedures
The interested candidates can attend face to face interview in Chennai Logica office on 1/Jul/2010 0r 2/Jul/2010
Interview Venue Details
Logica Pvt Ltd
DLF IT Park Block 5, 4th floor,
1/24, Shivaji Gardens,
Moonlight stop,
Nandambakkam post,
Ramapuram, Manapakkam
Mount – Poonamallee road,
Chennai: 600 089.
Contact Person: Pazhaniammal.D.J – Recruitment Team - Landline: 044-66470000 (extn) 4038
Documents to be carried for interview :
1. Hard copy of resume
2. Passport size photograph ( Mandatory)
