RR Donnelley Recruits Freshers

Customer Service Executive : RR Donnelley Global BPO : PCSJ0308

   
Experience :  0 - 3 Years

Location :   Chennai

Industry Type :  BPO/ITES /CRM/Transcription

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Position Description: Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Essential Qualifications: Graduate in any discipline

Description of Responsibility:

Operate as a vital link between the client and the operations
Assign jobs to team to ensure maximum utilization of resources
Play an important role with CM to develop an environment that
provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the
deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Ensure adherence to security norms including print security and
physical access procedures in the team
Ensure all members of the team go through security and compliance
awareness programs as per policy

Technical Qualifications: Technical know-how of MS Office Suite

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

If interested, please send your updated resume to hlota@officetiger.com

Contact person: Harpreet Lota

Contact number: 044 64565914

Desired Candidate Profile

Customer service orientation, Good communication skills, Inter-cultural awareness, Ability to function in a dynamic and changing environment.

Keywords :  Customer service executive, Customer support executive, Customer associate, Associate, Process officer

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